Privacy Policy

Privacy Policy FoodCity Group B.V., located at Beatrixpark 22, 7101 BN Winterswijk, Netherlands, is responsible for the processing of personal data as outlined in this privacy policy.

Contact Information:
www.foodcity-group.nl
Beatrixpark 22
7101 BN Winterswijk
Netherlands
Tel: +31(0)617 207 159
Email: info@foodcity-group.nl

Data Protection Officer
For any questions regarding this privacy policy or the processing of personal data, please contact our Data Protection Officer at info@foodcity-group.nl.

Personal Data We Process

FoodCity Group B.V. processes your personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:

  • First and last name

  • Address details

  • Phone number

  • Email address

Special and/or Sensitive Personal Data We Process

Our website and/or services do not intend to collect data on website visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is over 16. Therefore, we advise parents to be involved in their children’s online activities to prevent data from being collected without parental consent. If you believe we have collected personal data on a minor without consent, please contact us at info@foodcity-group.nl, so we can delete this information.

Purpose and Legal Basis for Processing Personal Data

FoodCity Group B.V. processes your personal data for the following purposes:

  • Processing your order and delivering products

  • Contacting you if necessary for the execution of our services

  • Handling payments

  • Sending our newsletter if you have subscribed

  • Improving our website and services through analytical cookies

  • Fraud prevention and investigation

How Long We Retain Personal Data

FoodCity Group B.V. does not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods:

  • Order data: a maximum of 1 year, with order information stored in a secure database after 2 weeks.

  • Email correspondence with customer service: a maximum of 6 months.

  • Newsletter data: until you unsubscribe from the newsletter.

Sharing Personal Data with Third Parties

FoodCity Group B.V. only shares personal data with third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We collaborate with:

  • Web developers and hosting providers for website maintenance and security

  • PostNL for order deliveries

  • Marketing partners for sending newsletters

  • Authorities in case of fraud investigations

Cookies and Similar Technologies We Use

Our website uses functional and analytical cookies. Cookies are small text files stored on your device that help optimize website functionality. Functional cookies are necessary for the operation of the site, such as remembering items in your shopping cart. Analytical cookies help us track visitor statistics and improve our services. More information about our cookie policy can be found in our separate Cookie Policy.

Access, Modify, or Delete Data

You have the right to access, correct, or delete your personal data. Additionally, you have the right to withdraw consent for data processing or object to the processing of your personal data by FoodCity Group B.V. You can submit a request for access, correction, deletion, or data transfer by emailing info@foodcity-group.nl.

To ensure the request was made by you, we ask that you send a copy of your ID along with your request. In this copy, please black out your photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and citizen service number (BSN) to protect your privacy. We will respond as soon as possible, but within four weeks.

How We Secure Personal Data

FoodCity Group B.V. takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. Your interactions with us occur over a secure connection. Together with our hosting provider and web management team, we continuously monitor the security of our website and your data. In the event of a data breach, we will follow all necessary procedures as set out in our internal security protocol.

Fraud Prevention

We use customer data to investigate and prevent fraudulent activities. In cases where fraudulent activity is suspected, we store data on known fraudsters and share this information with relevant authorities and partners if necessary.

Complaints and Supervisory Authority

If you have any questions or complaints about how we process your personal data, please contact us at info@foodcity-group.nl. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via www.autoriteitpersoonsgegevens.nl if you are not satisfied with our handling of your request.

FoodCity Group B.V.
Beatrixpark 22
7101 BN Winterswijk
Netherlands
KvK: 71772200
VAT: NL858843249B01

Frozen Storage:
Van Duijn Coldstore – Hansweert
Westelijke Kanaalweg 4, 4417 BX Hansweert

Dry Storage:
FoodCity Group Logistic
Beatrixpark, 7101 BN Winterswijk, Netherlands

Fruit and Vegetable Storage:
FoodCity Group Logistic
Venrayseweg 114, 5928 RH Venlo, Netherlands